Who is Octopus Energy?
Octopus Energy is a supplier who recently joined the UK energy market, using technology to improve processes across the value stream and deliver optimized value to customers. All their tariffs offer 100% renewable electricity and the option to offset the gas the client uses. Octopus offers transparent pricing, no exit fees and personalised services.
Octopus Energy: The key facts
| Date Founded | 2015 |
| Current CEO | Greg Jackson |
| Customers | 1.5 Million |
| Parent Organisation | Octopus Group |
| Trustpilot Rating | 4.8/5 |
Octopus Energy FAQs
Does Octopus Energy have an app?
Octopus Energy has a mobile app which you can use to manage account details, edit Direct Debit amount and dates, view past bills, book a smart meter installation and contact the support team. A great feature of the app is the meter reader scanner that can capture meter readings without having to manually enter the numbers. While the app is available on both Apple and Android devices, it has poor customer reviews as they claim it lacks advanced features and support for newer models of smartphones.
Does Octopus Energy provide smart meters?
Yes, Octopus Energy provides smart meters. As well as sending meter readings automatically to suppliers, the smart meter can display how much energy you’re using and the cost over time. You can ever budget your spend over a week or month!
How do customers rate Octopus Energy?
Octopus Energy has a Trustpilot review of 4.8, with 91% of the reviews being excellent.
Does Octopus Energy offer renewable energy?
Yes, Octopus Energy does provide all their members with 100% renewable energy, using solar, wind and hydro power. If you choose the Octopus electricity tariff, for every kWh of electricity, the energy supplier pumps extra investment into renewable generation. However, if you choose the Super Green Octopus tariff, the company will also make the gas you use carbon neutral by supporting various renewable energy-based projects.
How can I contact Octopus Energy?
If you want to contact customer service for any questions or emergencies, you can reach out to Octopus Energy through different channels. One of the easiest ways to contact them is via email at hello@octopus.energy 7 days/week (usually responding within a few hours). If you have an emergency it’s best to call them at 0808 164 108, 9am — 5pm Monday to Thursday, and 9am — 4pm on Friday or email them to emergency@octopus.energy from 8am and 10pm, Monday - Sunday.
What are Octopus Energy’s tariffs?
Octopus Energy currently offers 3 tariffs, all featuring 100% renewable electricity and no exit fees. These are: Octopusfixed (~ £79 per month for a typical home), flexibleOctopus (~ £80 per month for a typical home) and supergreenOctopus (~ £81 per month for a typical home).
So, what are you waiting for?
- We save you more time and money than comparison sites and our free competitors. And what’s more, you’ll only be charged for our service if and when we get you a saving of £50 or more.
- Its quick to sign up, then hassle-free thereafter.
- Auto switching is for those who want to save money, but don’t have the time or patience to keep switching. If you want to save money hassle-free, auto switching may well be for you.
