Frequently Asked Questions

How are you different from comparison sites?

Because we never take supplier commission, we don't have any incentive to promote or exclude any deals that's not the cheapest for you. Most price comparison websites take large supplier commissions so they don’t necessarily promote the best deals available. We're on your side and we check the market daily to ensure that you always remain on the cheapest energy deal. No more trawling through comparison websites. Have a look at our competitor page for more information.

I have an exit fee. Can I join?

Yes, exit fees are always included when we quote your savings. You can also set a minimum savings limit to choose how much you want to save before switching. We'll only switch you if the savings are greater than the exit fees and custom switch settings allow you to choose when to switch or to remain with your current supplier until exit fees are no longer payable. With Switchd, you have total control of who we switch to and when.

Can I sign-up more than one property?

Yes. Our customer dashboard allows you to you register all your properties in one place and with one email address – all easily accessible from a drop-down menu. Just log-in once and you'll have access to the supplier, tariff and bills for all your properties. You can even submit meter readings for all your properties via the Switchd dashboard or our app.

I have a Smart Meter. Can I join?

Yes you can. Some smart meters lose their smart functionality when you switch provider but meter readings can easily be added via the Switchd dashboard. We expect smart meters to be rolled out across all suppliers by late 2018 and we'll send you a monthly meter reading reminder to help keep your bills accurate and the suppliers honest.

Do you have a referral program?

We want to help as many households as possible save money on their energy bill and we need your help to spread the word. When you sign up you'll receive a unique referral code. For every 3 people who switch using your referral code, we'll give you £50. What's more, depending on the plan your friends chose when signing up, their fee will be discounted for the first 6 months.

When will a final bill be issued?

We'll always remind you to send us opening meter readings so that the new supplier starts your account and bills you based on accurate usage. The old supplier should also close your account with these same readings. The final bill is dependent on how long your former supplier takes to agree on the final meter readings, but it's generally issued around 21 - 30 days after the switch completes.

Will my credit balance be refunded?

Yes. If you have a credit balance on your account, your old supplier will refund your credit to your bank account after the switch completes and the final bill is issued. If you have a debit balance, we'd suggest you clear it as soon as possible to avoid missed savings. The supplier may also object to your switch until the debit balance is settled.

Large vs small suppliers

Switching to smaller suppliers is often a cheaper option, but requires a lot more hassle for Team Switchd. That’s why comparison websites don’t offer them. We compare every supplier in the market and pick a tariff only based on whether it's cheapest for you. And our systems secretly love admin.

How much does it cost?

Our plans start from £1.99 a month and is charged once every 6 months. The Switchd fee ensures seamless switching and that we never have to take supplier commissions. It also covers the cost of constant market monitoring and ensures that you always remain on the cheapest deal. No supplier commissions means our only incentive is to find you the cheapest deal. You'll only pay if we can save you more than £50, so you're guaranteed to save. See our pricing plans.

Can I select Green Tariffs?

Yes. With Switchd, doing your bit for the environment is easy. Our custom switch settings give you total flexibility to choose 100% renewable electricity and green tariffs. We’ll monitor the market for the cheapest green tariffs and switch you only to the cheapest green deals we find.

I just switched to a new suppplier. Should I join?

Yes. We’ll still monitor the market for you to make sure you are always on the best deal and put your mind at ease. We hope you are already on the best deal, and until a better deal is available that saves more than £50 you will not be charged. So sign up so you don't have to worry anymore.

I have just moved house. Can I join?

Yes. Just sign-up and let us know who the supplier at your new property is. You can then relax and we’ll do the rest.

Exit fees

Some tariffs have an exit fee, this is absolutely taken into account when working out the best deal. Still worried, we’ll be in contact before each switch to make sure you are happy and fully understand the switch before we go ahead.

Who do I pay?

We take care of all the paperwork and hassle of switching provider. Paying for energy itself does not go through us but direct to the provider, but we’ll take care of all that so you don’t have to lift a finger.

When am I charged?

We only charge you once we have saved you £50 or more and payment for the Switchd service is taken at 6 month intervals, twice a year. To see an overview of our pricing plans, click here.

Do I have a say in the switch?

We automatically switch you to the best deal, but will let you know that this is going ahead. You then have 14 days to tell us if you are not happy with the switch for any reason and we’ll put a stop to it. We’ll also only switch you to certain tariffs (such as green tariffs) if you let us know in advance.

Does switching affect my credit rating?

If you don't pay your energy bills on time, this may negatively affect your credit score. Doing this while regularly switching supplier could make the problem worse. If you pay your bills on time, switching energy should have no affect on your credit score.

Cancellations

We'll be sad to see you go, but if you want to cancel just drop an email to team@switchd.co.uk with your full name and the subject Cancellation and we will take care of the rest.

Refunds

Should you not be happy with our service, we will offer a 100% money back guarantee. Just drop us a note or call us and we’ll refund the money in full.