Who are Bulb?

Bulb Energy is a fast-growing green gas and electricity supplier, newcomer on the energy market. It aims to keep energy switching simple by offering just one variable rate tariff for dual fuel customers. Bulb’s energy is 100% renewable, coming from independent energy generators across the UK, with 10% of its gas being renewable.

Bulb: The key facts

Bulb FAQs

Does Bulb have an app?

Bulb has a mobile app which you can use to submit meter readings with your phone’s camera, change your payment settings, download past statements, top up your balance or track your energy usage. You can also share your referral link with a friend, getting up to £50. Here’s their guide that goes into more detail.

Does Bulb provide smart meters?

Yes, Bulb provides smart meters. The energy supplier only installs the latest SMETS2 meters, also known as second generation smart meters. However, Bulb only puts smart meters in homes where the installation is likely to be successful, and that depends on a few things. They are able to send your meter readings straight to your supplier, it displays how much energy you’re using and the cost over time.

How do customers rate Bulb?

Bulb has a Trustpilot review of 4.7, with 87% of the reviews being excellent.

Does Bulb offer renewable energy?

Yes, Bulb does provide all their members with 100% renewable electricity. For every unit a customer uses, a new one is produced and put on the grid by a renewable source. Furthermore, their gas is 100% carbon neutral and the company offers the gas emission by supporting carbon reduction projects. Bulb is the biggest buyer of green gas from homes in the UK. A part of their gas mix comes from renewable sources such as food or farm waste.

How can I contact Bulb?

If you want to contact customer service for any questions or emergencies, you can reach out to Bulb through multiple channels. One of the fastest ways to get in touch with Bulb is through their online chat, available Monday to Friday, 9am to 6pm (closed on bank holidays). If you feel like you want to give more information about a specific problem you can contact them via email by completing a form at this link. If you have an emergency it’s best to call the supplier at 0300 30 30 635, Monday to Friday, 9am to 5pm (closed bank holidays). Lastly, Bulb hosts a unique online community hub, where its members can share questions, raise issues and seek further support.

What are Bulb’s tariffs?

Bulb promises that their variable plans reflect the true cost of your energy. There are no fixed contracts or exit fees and they even refund you if your current supplier charges you an exit fee when you switch to Bulb.